artist.tools Privacy Policy

Last updated: May 21, 2026

1. Introduction

This Privacy Policy explains how ALW Holdings, Inc., an Ontario, Canada corporation operating artist.tools ("artist.tools," "we," "us," and "our"), collects, uses, discloses, retains, and protects personal information.

This Privacy Policy applies to artist.tools websites, web applications, embedded tools, dashboards, APIs, reports, alerts, search tools, AI-assisted tools, team features, marketing pages, support channels, and related services (collectively, the "Services").

"Personal information" means information about an identifiable individual, as defined by applicable privacy law. It does not include information that has been aggregated, anonymized, or de-identified so that it no longer identifies an individual.

By using the Services, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not want us to handle your personal information as described here, do not use the Services.

2. Key Points

We collect account, billing, authentication, usage, device, support, workspace, API, team, connected-account, and product interaction information.

The Services also include music-industry data, public profile data, platform identifiers, creator and curator information, website and social links, business contact information, market analytics, and related data from a variety of sources, including third-party data providers, official APIs or platform tools where available, public materials, user-submitted information, customer-connected accounts, and artist.tools' own derived analytics.

We use personal information to provide, secure, support, bill for, personalize, analyze, and improve the Services; to operate AI-assisted and automated features; to communicate with users; to prevent abuse; and to comply with legal obligations.

We use service providers for payments, authentication, hosting, analytics, product measurement, customer messaging, email, referrals, support, feedback, error monitoring, security, AI features, and infrastructure.

We do not sell your private account information as a standalone product. The Services may display or make available public, professional, creator, curator, playlist, website, social, or business contact information as part of artist.tools data products. If information about you appears in the Services and you believe it should be corrected, restricted, or removed, contact support@artist.tools.

You can contact us at support@artist.tools to request access, correction, deletion, opt-out, or other privacy help.

3. Information You Provide to Us

We collect information you provide directly to us, including:

account information, such as name, email address, password-related credentials, profile picture, login provider, account preferences, and account settings;
authentication information from login providers, such as Google or Wix, when you choose to sign in through those services;
billing and subscription information, such as plan type, billing email, Stripe customer ID, subscription status, invoices, tax-related information, billing address where collected by a billing provider, payment status, refund status, and payment method metadata. We do not store full payment card numbers;
team and organization information, such as team name, administrator details, member invitations, member emails, roles, permissions, plan assignments, and team billing details;
workspace and product information, such as folders, notes, saved searches, alerts, playlist and curator lists, marked-contacted records, preferences, exports, onboarding answers, pitch drafts, saved pitches, AI prompts, AI outputs, and other content you create or save in the Services;
developer and API information, such as API keys, API usage, request metadata, account plan, rate-limit data, and security events;
support, feedback, and communication information, such as messages you send to us, chat messages, product feedback, roadmap requests, survey responses, emails, attachments, support metadata, and customer communication preferences;
referral, affiliate, promotional, and marketing information, such as referral links, affiliate IDs, campaign attribution, coupon or offer information, and related conversion events;
connected-account information, such as profile data, account identifiers, avatar images, permissions, tokens, analytics, artist or creator information, and other information made available when you connect a third-party account or authorize a third-party integration.

Do not submit sensitive personal information, confidential information, or information you do not have the right to provide unless it is necessary for the specific feature you are using.

4. Information We Collect Automatically

When you visit or use the Services, we and our service providers may automatically collect information such as:

IP address, approximate location derived from IP address, device identifiers, browser type, operating system, referring URL, pages viewed, features used, links clicked, search queries, timestamps, session information, and other log data;
product analytics events, such as account creation, onboarding progress, searches, exports, feature usage, plan changes, checkout activity, support interactions, error events, and performance events;
API and security data, such as API endpoint usage, request volume, response status, rate-limit events, authentication events, account access events, and abuse-prevention signals;
cookie, local storage, session storage, and similar technology data used for login sessions, preferences, analytics, attribution, referrals, product experiments, conversion tracking, support, and security.

We may associate automatically collected information with your account when you are logged in or when a provider allows us to connect events to an account.

5. Public, Third-Party, and Music-Industry Data

artist.tools provides music intelligence, discovery, search, analytics, workflow, and automation tools. To provide those tools, the Services may include information about artists, tracks, albums, playlists, playlist curators, shows, episodes, websites, social profiles, platform pages, rankings, metrics, popularity signals, listener or follower counts, contact methods, and related music-market information.

This information may come from a variety of sources, including third-party data providers, official APIs or platform tools where available, public materials, user-submitted information, customer-connected accounts, and artist.tools' own derived analytics.

Some information displayed in the Services may relate to people who are not artist.tools account holders, such as artists, creators, curators, playlist owners, editors, managers, or other music-industry contacts. Where the Services display professional, creator, curator, playlist, website, social, or business contact information, we use it to provide music discovery, analytics, outreach, workflow, and market-intelligence features.

We may create derived information from source materials, such as normalized records, scores, classifications, links, identifiers, trend estimates, contact confidence signals, bot-detection signals, popularity signals, SEO estimates, AI-identification signals, and related analytics.

We do not guarantee that public, third-party, platform, contact, or derived data is accurate, complete, current, available, or suitable for your intended use.

If information about you appears in the Services and you believe it is inaccurate, inappropriate, infringing, confidential, or should not be displayed, contact support@artist.tools with enough detail for us to review the issue. We may remove, restrict, correct, or modify information at our discretion or where required by law.

6. Cookies and Similar Technologies

We use cookies, pixels, scripts, local storage, session storage, and similar technologies to operate and improve the Services. These technologies may be used to:

keep you signed in and remember preferences;
secure the Services and prevent fraud or abuse;
measure product usage, performance, errors, and conversions;
understand how users move through the Services;
support referral, affiliate, and promotional programs;
run product experiments and A/B tests;
provide support, feedback, and messaging features;
measure marketing campaigns and checkout activity.

Examples of analytics, messaging, referral, support, feedback, and product-measurement providers we use or may use include Google Tag Manager, Google Analytics, PostHog, DataFast, Bento, Rewardful, Monti APM, Fernand, UserJot, Keak, and WebinarJam.

You can control cookies through your browser settings. Blocking cookies or similar technologies may affect login, checkout, preferences, analytics opt-outs, support tools, and some product features.

Where legally required and technically available, we will provide additional consent or opt-out controls.

7. How We Use Personal Information

We use personal information for the following purposes:

to create, authenticate, operate, maintain, and secure accounts;
to provide the Services, including dashboards, search tools, reports, alerts, exports, APIs, team features, AI-assisted tools, and support;
to process subscriptions, payments, invoices, refunds, taxes, chargebacks, billing disputes, plan changes, and subscription cancellations;
to administer teams, invitations, permissions, organization accounts, team billing, and administrator controls;
to operate developer accounts, API keys, rate limits, abuse monitoring, usage records, and API support;
to personalize the Services, remember preferences, recommend workflows, and improve user experience;
to generate analytics, rankings, classifications, scores, normalized records, derived data, and reports;
to provide AI-assisted features, automated analysis, recommendations, summaries, pitch drafts, search assistance, and other generated outputs;
to send transactional messages, service notices, account alerts, product updates, onboarding messages, billing notices, security notices, support replies, and marketing communications where permitted;
to manage referral, affiliate, promotion, and customer communication programs;
to monitor performance, debug errors, prevent fraud, protect security, detect abuse, enforce our Terms of Service, and protect artist.tools, users, third parties, and providers;
to conduct internal analytics, product development, forecasting, business reporting, and operational planning;
to comply with legal, tax, accounting, regulatory, dispute, chargeback, law-enforcement, or compliance obligations.

8. AI and Automated Features

Some Services use AI models, automated systems, ranking systems, classification systems, heuristic analysis, and third-party AI providers.

When you use AI-assisted features, we may process prompts, inputs, selected artists, selected tracks, selected playlists, descriptions, marketing plans, prior highlights, search instructions, generated outputs, usage metadata, and related context.

AI feature inputs, outputs, and metadata may be processed by artist.tools, AI providers, observability providers, infrastructure providers, and analytics providers to provide the feature, secure the Services, troubleshoot errors, monitor abuse, and improve product performance.

You should not submit sensitive, confidential, or highly personal information into AI features unless it is necessary for the feature and you have the right to submit it.

AI and automated outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before using them publicly or sending them to third parties.

9. How We Share Personal Information

We may disclose personal information to the following categories of recipients:

payment and billing providers, such as Stripe and Wix, for checkout, billing portals, invoices, subscriptions, tax collection, payment processing, refunds, disputes, and fraud prevention;
authentication and identity providers, such as Google and Wix, when you choose to sign in or connect an account through those providers;
hosting, infrastructure, database, storage, search, security, monitoring, and cloud service providers that help us operate the Services;
analytics, product-measurement, attribution, referral, customer messaging, email, feedback, support, experiment, and error-monitoring providers, such as Google Tag Manager, Google Analytics, PostHog, DataFast, Bento, Rewardful, Monti APM, Fernand, UserJot, Keak, and WebinarJam;
AI and automation providers, such as OpenAI and similar providers, when needed to provide AI-assisted or automated features;
third-party data providers and data infrastructure providers that help us provide music-industry data, market intelligence, discovery, search, analytics, or enrichment features;
team administrators and organization owners, who may see information about team members, invited users, plan assignments, usage, billing status, and team-managed access;
other users or customers, when information is part of a product feature, public page, shared team workspace, exported report, data product, public profile, professional listing, creator or curator contact feature, or other functionality you use or that is included in the Services;
third-party platforms or services you connect, authorize, export to, or ask us to interact with;
professional advisers, insurers, auditors, banks, lawyers, accountants, and consultants;
government authorities, courts, law enforcement, regulators, or other third parties where we believe disclosure is required or appropriate to comply with law, enforce our Terms, prevent abuse, protect rights or safety, respond to legal process, or defend legal claims;
parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar event.

We do not sell your private account information as a standalone product. We do not license, publish, or commercialize your private account data, private workspace content, private notes, private prompts, or private payment information as a standalone product.

The Services may display, make available, or provide access to public, professional, creator, curator, playlist, website, social, business contact, platform, or music-market information as part of artist.tools data products. In some jurisdictions, making certain information available as part of a paid data product may be considered a "sale," "sharing," or similar disclosure under privacy law. If you believe information about you should be removed or you want to exercise an opt-out right, contact support@artist.tools.

10. Marketing and Communications

We may send service, account, billing, security, product, onboarding, and support messages. Some of these messages are necessary for the Services and may not include an unsubscribe option.

We may send marketing emails, newsletters, product updates, promotions, referral information, webinar messages, or other commercial electronic messages where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting support@artist.tools. We may still send transactional or service-related messages after you unsubscribe from marketing messages.

You are responsible for complying with anti-spam, privacy, electronic communications, and consumer protection laws when using curator, playlist, artist, creator, or contact information from the Services.

11. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, we rely on one or more of the following legal bases:

contract, when processing is necessary to provide the Services, manage your account, provide paid plans, support API access, process subscriptions, or respond to your requests;
legitimate interests, when processing is necessary for product improvement, analytics, security, fraud prevention, abuse prevention, support, business operations, service reliability, and internal reporting, provided those interests are not overridden by your rights;
consent, when you give consent for a specific use, such as certain cookies, marketing communications, connected-account access, or optional features;
legal obligation, when processing is necessary for tax, accounting, billing, dispute, regulatory, law-enforcement, or legal compliance purposes;
protection of rights and safety, when processing is necessary to protect artist.tools, users, third parties, providers, or the public.

You may withdraw consent where processing is based on consent, subject to legal or contractual limits and the effect withdrawal may have on the Services.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, protect security, prevent abuse, and maintain records.

Retention periods vary depending on the type of information and the reason we process it. For example:

account information is generally retained while your account exists;
billing, invoice, tax, accounting, chargeback, and payment records may be retained as required for legal, tax, accounting, dispute, and compliance purposes;
support, feedback, and communication records may be retained to provide support, improve service, resolve disputes, and maintain business records;
security, audit, and product history logs may be retained for a limited period unless longer retention is needed for security, abuse prevention, investigation, legal, or compliance reasons;
API usage records may be retained for billing, plan enforcement, rate limiting, abuse prevention, troubleshooting, and compliance;
public, third-party, platform, music-market, professional, creator, curator, playlist, website, social, and business contact information may be retained while relevant to the Services or until we determine it should be removed, restricted, corrected, or deleted;
aggregated, anonymized, or de-identified data may be retained indefinitely where it no longer identifies an individual;
backups may retain information for a limited period before they are overwritten or deleted according to backup cycles.

When you delete your account, we may delete or de-identify personal account information, cancel subscriptions where applicable, remove certain third-party messaging records where supported, and revoke access. Account deletion may not remove information we must retain for legal, billing, tax, accounting, fraud-prevention, security, dispute, compliance, backup, public-data, team-account, third-party-service, or legitimate business purposes.

13. Your Choices and Privacy Rights

Depending on where you live and how you use the Services, you may have rights to:

access personal information we hold about you;
request correction of inaccurate personal information;
request deletion of personal information;
request a copy or export of certain personal information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
opt out of marketing communications;
opt out of certain sales, sharing, targeted advertising, or profiling where those rights apply;
request information about how we collect, use, disclose, and retain personal information;
complain to a privacy regulator or data protection authority.

To exercise privacy rights, contact support@artist.tools. We may need to verify your identity, account ownership, authority to act on behalf of another person or organization, or the details of the request before responding.

We may decline, limit, or delay a request where permitted by law, such as where information is needed for security, fraud prevention, legal compliance, dispute resolution, billing, tax, accounting, backup, public-interest, free-expression, legal-claim, or other lawful purposes.

We will not discriminate against you for exercising privacy rights, but some requests may affect your ability to use the Services.

14. California and Similar U.S. Privacy Rights

If a U.S. state privacy law applies to your personal information, you may have additional rights, such as the right to know, access, correct, delete, obtain a portable copy, opt out of certain sales or sharing, opt out of targeted advertising, opt out of certain profiling, limit certain uses of sensitive personal information, and appeal a privacy decision.

We do not sell your private account information for money. Some analytics, referral, attribution, advertising, or data-product activities may be considered a "sale," "sharing," targeted advertising, or similar disclosure under some privacy laws.

To make a request or opt out, contact support@artist.tools and describe the request. If we provide additional automated privacy controls, you may also use those controls.

15. International Transfers

artist.tools is operated from Canada, and our service providers may process information in Canada, the United States, and other jurisdictions.

Your information may be transferred to, stored in, or processed in countries that may have privacy laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, service-provider commitments, and other measures permitted by applicable law.

16. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, encryption in transit, monitoring, logging, provider security controls, internal restrictions, and incident-response processes.

No system is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for keeping your password, API keys, devices, email account, and connected accounts secure. Notify us promptly if you believe your account, API key, or connected account has been compromised.

17. Children and Minors

The Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you are under the age of majority in your jurisdiction, you may use the Services only with permission and supervision from a parent or legal guardian.

If you believe a child under 13 has provided personal information to us, contact support@artist.tools and we will take appropriate steps.

18. Third-Party Platforms, Links, and Services

The Services may link to, display information from, integrate with, or allow you to access third-party platforms, websites, accounts, APIs, tools, payment providers, login providers, music platforms, video platforms, social platforms, and other services.

Third-party services have their own privacy policies, terms, settings, and practices. We are not responsible for third-party privacy practices, content, data, policies, outages, restrictions, or changes.

Your use of third-party platforms or connected accounts may be governed by those third parties' own terms and privacy policies.

19. Aggregated, Anonymized, and De-Identified Data

We may create, use, retain, and disclose aggregated, anonymized, or de-identified information for analytics, product improvement, security, abuse prevention, support, operations, forecasting, research, benchmarking, and business reporting.

Aggregated, anonymized, or de-identified information is not intended to identify you as an individual.

This section does not limit our ability to use public or third-party music-market data that exists independently of your account.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as posting the updated policy, updating the "Last updated" date, sending an email, or providing in-product notice.

The updated Privacy Policy becomes effective when posted or on the effective date stated in the update.

Your continued use of the Services after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

21. Contact

Questions, requests, complaints, or privacy-rights requests may be sent to:

artist.tools

Email: support@artist.tools

Legal entity: ALW Holdings, Inc.